Independent Living Hub Assistant

Salary £20,480 per annum (£27,569.59 FTE)

Location Wythenshawe, Manchester

Hours of work 26 per week

This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We’re looking for an approachable and well-organised Independent Living Hub Assistant to provide a welcoming reception and administration service within our Independent Living team.

You’ll be an important first point of contact for residents, visitors and partners, responding to enquiries calmly and professionally while supporting the smooth day-to-day running of the service. This is a varied role for someone who enjoys helping people, working collaboratively and making a positive difference for older and vulnerable residents.

What you’ll be doing

Providing a friendly and professional front-of-house service, responding to enquiries by telephone, email, letter and face to face.
Helping residents access the right support, logging repairs and working with colleagues and external agencies to resolve enquiries wherever possible.
Delivering accurate administrative support, including maintaining records, preparing documents, arranging meetings and managing room bookings.
Supporting tenancy sign-ups, customer information, support plans and risk assessments.
Monitoring systems including CCTV, door entry and assistive technology, as well as programming and testing pendant alarms.
Completing welfare checks, recognising changes in residents’ circumstances and raising concerns appropriately with management.

What we’re looking for

Experience of providing excellent customer service, ideally within a reception, administration, housing or support environment.
Strong communication skills, with empathy for older and vulnerable people and the ability to engage positively with people at different levels.
Good organisational skills, with the ability to prioritise work, meet deadlines and remain calm under pressure.
Confidence using Microsoft Office and other IT systems, with the ability to maintain accurate and confidential records.
Ability to work independently, use initiative and contribute positively as part of a supportive team.
A flexible, inclusive and reliable approach, with an understanding of GDPR, confidentiality and the importance of fire safety.

Please note, the successful candidate will be required to complete an enhanced DBS check (Adult's Barred).

Why this role matters

You’ll help create a welcoming, safe and well-organised service for residents, ensuring enquiries are handled efficiently and colleagues have the information and administrative support they need. Through empathy, attention to detail and a one-team approach, you’ll contribute directly to residents’ independence and overall experience of the service.

Application Deadline - Sunday 4th October

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
Enhanced Pension scheme contributions
Our Health Care Plan gives you money back for dental, optical, therapy costs and more
Subsidised Healthy Living benefits i.e. gym membership or yoga classes
Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
Car Lease Scheme, Cycle to Work scheme*
Volunteering days in the local community
We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.