This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have a brilliant opportunity for a new senior officer to join our Income / Rents team.
You will be assisting the team by managing officers who manage WCHG's social rented stock.
NB – as well as managing staff Senior IRO’S also have their own patch.
You can apply with a CV, a covering letter or some other write-up that ensures your competence & experience against the key criteria required.
You will be expected to manage the delivery of a customer-focused, efficient and effective income collection service, keeping high-quality customer service at the absolute forefront of everything you do.
You will be managing, encouraging and supporting other colleagues to assist in the delivery of services which enhance customer experience and that drive continuous improvement in achieving meaningful outcomes to tenants and residents.
You will need to ensure the appropriate support is provided to vulnerable residents, by providing advice and support on welfare benefits, financial inclusion and property condition or by signposting to other appropriate services.
Ensuring the team make appropriate and timely referrals to the specialist Living Well teams for those tenants requiring additional support;
If this sounds of interest please take a look at the attached Job Description and Person Specification ensuring that your CV or letter expressing your interest covers what is required.
Why join us?
Not only do we have an Investors in People recognition we are also recognised by the Top Employers Institute as a Top Employer 3 years running. In addition we offer a wide range of additional benefits such as;
Additional leave (we let you buy and sell additional holidays) Enhanced leave options for maternity, paternity, adoption & shared parental leave Enhanced pension scheme contributions Our Health care plan gives you money off a gym membership, money back for dental, optical & therapy costs and more Car Lease Scheme Cycle to work scheme Volunteering days in the local community
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
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