IT Training Specialist

Following an internal promotion, we have an exciting opportunity to join our ICT, Data and Digital team as an IT Training Specialist at Wythenshawe Community Housing Group (WCHG).

This role is central to how we support colleagues through digital change. With several high-profile system implementations on the horizon, you’ll play a key role in ensuring our people feel confident, capable and supported to get the very best from our technology.

While the role offers hybrid working, it’s essential that the successful candidate can maintain a consistent on-site presence. For at least the initial period, this will mean working from our Wythenshawe office a minimum of four days per week, reflecting the hands-on, collaborative nature of the role and the need to support colleagues face to face across the organisation.

About the Role

As our IT Training Specialist, you’ll design and deliver engaging, accessible training that builds digital confidence and supports colleagues through change. You’ll identify learning needs, create practical learning solutions, and champion digital inclusion — helping colleagues work smarter and more efficiently.

Working closely with the PMO and Digital Innovation teams, you’ll support the rollout of new systems and ways of working, ensuring learning is timely, relevant and impactful. You’ll also help embed a culture of continuous learning, promoting self-service tools and supporting digital champions across the organisation.

This is a varied and rewarding role that combines technical knowledge, creativity, and strong people skills — with real opportunity to shape how digital learning is delivered at WCHG.

Key Responsibilities

• Identify digital learning needs and design engaging, practical training solutions
• Deliver blended learning through workshops, e-learning, videos and drop-in sessions
• Support major digital and system implementations across the organisation
• Champion digital inclusion and self-service learning tools
• Develop and manage digital skills assurance and licensing processes
• Work with internal stakeholders and external providers to deliver value-for-money training
• Measure the impact of learning to support continuous improvement

What We’re Looking For

• Strong experience delivering IT or digital training within a complex organisation
• Excellent knowledge of Microsoft 365 and related digital tools
• Ability to translate complex systems into clear, engaging learning experiences
• Confident communicator who can build relationships at all levels
• Experience using e-learning authoring tools and blended learning approaches
• A proactive, collaborative approach with a genuine passion for helping others learn

Relevant professional qualifications or certifications (e.g. CIPD L&D, Microsoft, CompTIA) are desirable, alongside a commitment to continuous professional development.

Application Deadline - Sunday 25th January

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices.  A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. 

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.